Hybrid role out of either the Chicago, IL or New York, NY office location.

Essential Duties:

**Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects**

+ Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
+ Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
+ Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
+ Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
+ Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
+ Partner ...