Customer Service Quality ● Answer enquiries when required by clarifying desired information; researching, locating, and providing information, completing transactions and forwarding requests. ● Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems. ● Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve enquiries. ● First point of customer contact for general enquiries via live and non-live contact. ● Use questioning and listening skills that support effective telephone communication. ● Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions. ● Apply the elements of building positive rapport with different types of customers over th...