Business Admin Job Scope (Primary Responsibilities)

• Execute operations audit by making follow-up calls to customers and understanding concerns.
• Prepare and present quality reports of audit findings and recommendations to Managers.
• Identify key risk and control indicators for assigned audit areas.
• Maintain documentation for risk assessment and management processes.
• Perform audit-related investigation as directed by the Manager.
• Evaluate and revise internal controls and operational and management policies/procedures.
• Ensure past audit recommendations are implemented in the current audit process.
• Assist management in developing an annual audit plan.

Business Admin Job Scope (Secondary Responsibilities)

• Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team.
• Verifies, schedule, and confi...