I. Job Summary

The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, sells small contractors, manages all contractor service needs and provides outside sales rep support.

II. Essential Duties and Responsibilities

+ Fields incoming calls for the construction department.
+ Acts as lead contact for and liaison to construction customers and operations.
+ Works to understand customers’ needs, issues and requests.
+ Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
+ Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related i...