• Lead global build and transition initiatives within a mature U.S. healthcare GBS
• Hybrid Night Shift setup with strong exposure to transition programs

About Our Client

Our client is a leading organization in the U.S. healthcare and health and safety sector, recognized for innovation, high‑quality patient care, and operational excellence. Its global capability center in Taguig, Metro Manila provides a stable, mission‑driven work environment with strong multinational collaboration and long‑term career opportunities.

Responsibilities

• Lead the build phase of transformation initiatives, ensuring readiness across documentation, training, and knowledge transfer
• Oversee development and validation of SOPs, process documentation, and playbooks aligned to design standards
• Ensure completeness and quality of knowledge capture from source teams
• Direct development of training materials and learning pl...