Location
Ghana
Posted
June 16, 2026
Commute
Local Area
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Job Description
Role Purpose
Responsible for managing and supporting systems in the BSS Stack and managing all issues within agreed SLAs in line with Global/Local business and technical needs of our customers with oversight on maximizing operational efficiency.
Identify business and technical needs to provide the necessary tactical/ strategic steps to evolve the BSS solutions
Responsible for monitoring and resolving production support incidents on the BSS stack within SLA and providing timely updates to business on incidents being worked on
Provide technical assistance/training to staff as needed
Ensure solid support documentation is available on functional requirements, design, and testing to ensure quality output that meets stated business
Ensure change and Incident Management Policies are adhered to and assist in Testing and Deployment on all BSS Applications
Responsible for managing and supporting systems in the BSS Stack and managing all issues within agreed SLAs in line with Global/Local business and technical needs of our customers with oversight on maximizing operational efficiency.
Job Responsibility
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