Broker Support Specialist

Job Category: Jones Insurance
Job Type: Full Time
Job Location: Thunder Bay

Job Description

The Broker Support Specialist (BSS) plays a critical operational role at Jones Insurance, providing essential administrative and technical support to our Personal Insurance Brokers. This position is responsible for processing insurance transactions, preparing and compiling application and quotation materials, and ensuring accurate documentation across our Broker Management System and insurer portals.

Additionally, the Broker Support Specialist ensures broker requests are completed thoroughly, accurately, and in alignment with company policies and procedures. As a result, this role directly contributes to service quality, operational efficiency, and client satisfaction.

Reports to: Administrative Supervisor

Employment Type: Full Time, 35 hours per week