Step into the Front Office Manager role at HAMPTON INN in Brockville, leading full-time operations. Drive excellence in guest relations and staff management with no remote work options.
This permanent position calls for someone adept at developing policies, managing staff performance, and enhancing guest services. With responsibilities ranging from recruitment to addressing complaints, you will play a crucial role in ensuring smooth daily operations at the hotel. Your leadership will support both guests and colleagues for an optimal experience.
Key Responsibilities:
• Oversee daily operations and establish work schedules
• Recruit and conduct training for front office staff
• Address customer complaints and implement marketing strategies
• Manage inventory and arrange maintenance tasks
• Maintain accurate office records and performance reviews
Requirements:
• Experience in hotel front office management
• Knowledge of MS Office suite
• Strong focus on cl...