**Your day-to-day**

+ Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
+ Clear tables and prepare for service for the next guests
+ Refresh Food and Beverage in The Great Room
+ Complete closing duties, including storing all resuable foods, breaking down goods, cleaning all equipment and areas
+ Always take responsibility for ensuring a positive guest experience
+ Perform any other assigned reasonable duties and responsibilities as requested
+ Answer any guests’ enquiries practically and simply in adherence to brand standards
+ Handle guests’ complaints appropriately adhering to brand standards or direct them to Duty Managers
+ Reliably handle all special needs and requests of guests
+ Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
+ Responsible for IHG Rewards Club Member Recognition
+ Refres...