Description

Role Overview

The Branch Transformation Delivery Manager oversees the execution and operational delivery of the Retail Network Transformation program, ensuring the successful implementation of all physical branch actions—including openings, closures, relocations, and renovations—as well as full lifecycle management of branch hardware, ATM, branch quality/improvement initiatives, Mobile Unit deployment, and maintenance of the Branch Locator application.

This role provides strategic direction, cross‑functional coordination, and standardized delivery for all transformation initiatives. As the primary connection point across cross-functional teams and external partners, the role drives execution excellence, manages capital spend, ensures regulatory compliance, accelerates issue resolution, and fosters a culture of continuous improvement, transparency, and high performance.

Key Responsibilities

Retail & Operational Execution