Overview

Manage, mentor and coach a team of customer‑focused professionals, improve Service process efficiencies and enhance the KMBS Customer experience.

Responsibilities

• Manage, mentor and coach
• Responsible for reviewing quality and quantity of Service productivity
• Ensure the training is requested and attended by all relevant staff
• Review and coach all Service staff on CIP’s
• Communicate and encourage growth and career planning
• Improve process efficiencies
• Analyze service processes to improve efficiencies and promote cost reduction
• Participate and encourage Sales/Service meetings
• Monitor progress and promote field focus and adherence in cost saving modifications
• Responsible for reviewing Service Level Agreements for Branch compliance
• Enhance the KMBS Customer experience
• Respond in person immediately to all Customer concerns that require ...