Lead a dedicated customer-focused team as a Branch Service Manager with Konica Minolta Business Solutions. Drive process improvements and elevate the overall customer experience in this pivotal managerial role.
In this position, you will mentor and coach service professionals to enhance service productivity and customer satisfaction. This role requires strong leadership skills and the ability to review service processes for efficiency. You'll also facilitate training and promote career growth within your team while actively engaging in client relationships.
Key Responsibilities:
• Manage and coach a team of service professionals
• Review service productivity quality and quantity
• Ensure training attendance for relevant staff
• Communicate growth and career planning strategies
• Improve process efficiencies and analytics
Requirements:
• College diploma in a technical field
• At least 5 years as a Service Team Leader
• Strong communication and presentati...