Job Summary:

Over-all in charge in the execution, supervision and management of operational flow and efficient service delivery in the branch of assignment, either temporary or on permanent basis, with emphasis in the observance and compliance of regulations whether internal or external, bank policies, procedures and the code of ethics.

Responsibilities:

• Ensures that all operations personnel are aware and knowledgeable of all policies and procedures covering branch transactions, rules and regulations (internal and external with all the amendments, changes and updates), core banking system access and new functionalities, new products and services, including its consistent implementation, and other advisories.
• Assists and handles the resolution of operational queries, problems and customer complaints at branch level and elevates issues as required under the escalation of...