**Overview:**

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

**Primary** **Responsibilities** **:**

+ Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
+ Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
+ Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
+ Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community
+ Conducts interviews and selects employees based on staffing model.