Overview

Participate in strategic planning and goal-setting for various business functions, including but not limited to customer support and operations

Formulate strategic and operational objectives

Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

Ensuring all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Liaise with superior to make decisions for operational activities and set strategic goals

Plan and monitor the day-to-day running of business to ensure smooth progress

Analyze business requirements and customer needs

Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Ensure that the company runs with legality and conformity to established regulations

Prepare reports that include sales data, financial activity, ...