Overview

This role requires a commercially strong leader with a proven track record in managing a technical service/profit centre, driving operational efficiency, customer satisfaction, and sustainable profitability.

Key Responsibilities

1. Technical & Operations Management

• Lead and manage a team of service technicians


• Ensure optimal staffing levels with appropriately skilled technicians


• Plan and allocate workloads effectively


• Develop and implement technician training plans


• Build a sustainable pipeline of technical talent

2. Administration & Process Control

• Oversee all branch administration related to:
  
  
  
  • Maintenance contracts
  
  
  • Payable service work
  
  
  
  


• Ensure accur...