Key Responsibilities

Objective

Ensure smooth branch operations, achieve business targets, deliver excellent customer service, and maintain compliance as per bank guidelines.

1. Sales & Business Development

• Achieve targets for Liabilities, Assets & Fee Products
• Build strong asset-liability portfolio
• Increase market share in catchment

Key Activities:

• Prepare & track AOP, MOP & sales plans
• Monitor team productivity & conduct reviews
• Daily huddles, lead management & DSR tracking
• Drive cross-selling (3 products/customer)
• Track inflows/outflows, FD renewals, closures
• Expand into untapped customer segments

2. Customer Service

• Maintain key relationships & service quality
• Ensure low wait time, high CSAT
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