Overall Purpose of the Job

To lead and manage the armed response team, ensuring rapid response times, excellent client service, operational efficiency, and full compliance. The role supports business growth and customer retention while maintaining cost control.

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate (Including Reaction)
• Valid driver’s license (minimum 2 years.
• Firearm competency (Handgun business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Key Responsibilities

• Manage response times and service levels using real-time planning tools.
• Conduct equipment and vehicle inspections; ensure readiness.
• Resolve client complaints quickly and conduct welcom...