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BPO Senior QA Analyst (BGC Taguig)

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TASQ Staffing Solutions
πŸ“ taguig, Philippines
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Location taguig
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Posted June 04, 2026
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Commute Local Area
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Job Description

About the job BPO Senior QA Analyst (BGC Taguig)

Job Overview: Senior Associate Quality Specialist

Location: Fully Onsite (BGC, Taguig)

Primary Responsibilities

  • Quality Auditing: Conduct regular call and transaction monitoring based on established quality standards.
  • Performance Coaching: Deliver actionable feedback and coaching to agents to improve service levels.
  • Root Cause Analysis (RCA): Investigate performance gaps and collaborate with Operations to implement corrective strategies.
  • Knowledge Management: Identify skill gaps and partner with training teams to address them.
  • Alignment & Consistency: Lead or participate in calibration sessions to ensure standardized evaluation across the board.
  • Operational Proficiency: Maintain hands‑on expertise by occasionally handling live transactions or calls.
  • Compli...

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πŸ“ Location Details

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City
taguig
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Country
Philippines
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Commute
Local Area

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