Location
Davao
Posted
May 23, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
- Ensures appropriate policies, processes & standar...