On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

We are looking for a hands‑on BPO Operations & Business Specialist who can manage execution end‑to‑end; from supporting client acquisition to operational delivery.

This role is ideal for someone who can set up operations, coordinate delivery, and contribute to bringing in BPO opportunities, preferably with existing client connections or network.

Key Responsibilities

• End‑To‑End Operations Execution
  • Support the setup of BPO operations (Customer Service, Back‑office, Telesales, Helpdesk)
  • Translate client requirements into workflows, SOPs, and staffing plans
  • Define and monitor key metrics (AHT, CSAT, SLA, productivity)
  • Ensure smooth project onboarding, ramp‑up, and day‑to‑day execution
• Client & Business Support
  • Assist in identifying and engaging potential BPO clients (local or offshore...