COMPANY PROFILE

An Indian multinational company providing IT services, consulting, and digital solutions to global enterprises.

Position

Operation Team Leader

Company Industry

BPO

Work Location

Quezon City

Work Schedule

Shifting Schedule

Salary

Php 40,000-50,000 gross

Work Set Up

Onsite

JOB REQUIREMENTS

• Bachelor’s degree required.
• 7–8 years of experience in operations management.
• At least 2–3 years of direct leadership over Supervisors, Team Leads, or Associate Managers.
• Background in Customer Service or related functions.
• Demonstrated success in launching new BPO accounts, managing transitions, and leading pilot programs.
• Strong client management expertise, including executive-level communication and hosting client visits.
• Advanced skills in capacity planning, workforce forecastin...