Shape how Home Lending work gets done-at scale. In this role, you'll turn complex, cross-functional workflows into clear process models that unlock operational excellence, strengthen risk and control outcomes, and accelerate automation and intelligent solutions. You'll collaborate with business and technology partners to identify bottlenecks, design improved future-state journeys, and enable data transformation and generative AI-driven improvements. If you like connecting strategy to execution and making change real, this is an opportunity to create meaningful impact.

Job summary

As a Process Improvement Associate I - 601 in OEO (Home Lending), you'll create clear, accurate Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN) process models that document as‑is and to‑be workflows and support analysis, improvement, and automation at scale. You'll work with stakeholders to capture steps, roles, systems, inputs/outputs, controls, and pai...