BPI Expert

Overview: The BPI Expert will report to the Business Excellence Senior Director. The role will include responsibility for the creation and delivery of best‑in‑class process improvement methodology and associated process training throughout the organization. This includes, but is not limited to, the reengineering, standardization, automation, and implementation and deployment of any process to increase client and associate engagement, as well as driving efficiencies and high productivity.

This role has high visibility with Executive management and requires mature leadership as well as strong change management skills. The priorities of this role will be defined by the Business Unit leadership team and will be in line with the strategy of the organization.

Essential Duties & Responsibilities

• Execute the BPI strategy and drive the roadmap of the key initiatives focusing on client & associate engagement, standardization, simplification a...