Job Role: BMC Helix ITSM Administrator

Location: Singapore

Duration: 12 months

(2 Headcounts)

Core Objective: To manage the day-to-day operations, administration, and development of the BMC Helix ITSM Suite to support ITIL-based processes such as Incident, Change, and Request Management.

Key Responsibilities:

• Platform Administration: Manage the end-to-end Helix cloud instances and on-premises components for development, staging, and production/DR environments.
• Request Fulfillment Development: Develop, implement, and maintain Service Catalogue Service Request Definitions (SRDs) and associated approval workflows to empower user self-service.
• System Configuration: Perform enhancement and configuration changes to existing forms, User Interfaces (UI) , workflows, and notifications as requested by NUS.
• Integration Ma...