Location: Singapore

Duration: 12 months

(1 Headcount)

Core Objective: To administer the BMC IT Operational Management (ITOM) Suite, focusing on event correlation, monitoring integration, and proactive infrastructure management.

• Event Management: Maintain and update BMC event adapters, event threshold settings, and blackout configurations to minimize noise and suppressing false positives.
• Monitoring Integration: Troubleshoot and resolve integration failures between the ITOM suite and other monitoring solutions like Splunk Observability and SolarWinds.
• Proactive Operations: Configure automated ticket creation and resolution mechanisms through seamless integration between monitoring tools and BMC Helix.
• Capacity and Performance: Conduct regular monitoring of tool performance and re...