About Us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Billing & Collections Agent to join our team and help us bring our vision to life.

Job Purpose

Provide customer service and resolve billing and collections queries. Minimise potential losses through effective credit control and ensure timely collection of overdue accounts while maintaining positive customer relationships.

Duties and Responsibilities

Customer Support

• Handle billing and collections-related queries through with professionalism and empathy.

• Provide first-time resolutions while adhering to SLAs and company policies.

• Build and maintain strong customer rela...