The Billing Supervisor at Anytime Fitness is responsible for overseeing the accurate and timely processing of member billing, dues collection, and financial transactions across all club accounts. This role ensures that billing operations run smoothly and that member concerns related to payments are resolved efficiently. The Billing Supervisor also works closely with Club Managers, the Finance Team, and third-party billing vendors to maintain financial integrity and excellent customer service.

1. Billing Operations

• Supervise daily, weekly, and monthly billing processes for all memberships, services, and add-ons.

• Review, validate, and post invoices, charges, and adjustments in the billing system.

• Monitor automatic payment systems (e.g., EFT, credit cards) to ensure successful transactions.

• Coordinate with 3rd-party billing platforms as needed.

2. Member Account Management