Location
Porto
Posted
June 16, 2026
Commute
Local Area
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Job Description
What you will enjoy doing You will be leading the transfer and centralization of processes/tasks Additionally, you will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups Moreover you will do KPI's analysis and reporting of results You will do daily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual You will be able to create and maintain internal work instructions and support materials you will select personnel, initial training for new hires and continuous training Ensure compliance with operational standards, quality and GDPR Maintenance and update of internal procedures of the Department Coordination with different business areas to ensure alignment of processes/procedures and continuous improvements, support Agents and solving doubts regarding procedures You will actively participate in digitalization and task automa...