Overview

The Billing Specialist I is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This includes activating orders, submitting cancellations and credit requests, updating client information and addressing any billing-related inquiries or discrepancies.

Responsibilities

• Works on assignments that are routine in nature, requiring limited judgment.
• Collaborate with internal and external clients and other team members to resolve simple billing inconsistencies and errors.
• Prepare simple reporting tasks
• Conduct process sharing discussions if needed or as required
• Prepare/Update process documents
• Monitor and respond to internal and client facing email boxes and queues on simple billing issues.
• Handle simple billing cases/inquiries
• Update client information as requested
• Submit credit request
• Review credit request