Step into the Billing and Customer Care Analyst role at ATCO in Edmonton, AB, where you'll support regulatory compliance and enhance customer experiences through effective process management.
This position requires managing rate design, optimizing departmental efficiency, and delivering vital reports to both operational and regulatory leaders. Your analytical insights will help identify operational risks and drive improvements across the organization. Collaborate with various stakeholders to ensure that all procedures align with compliance standards while enhancing service quality.
Key Responsibilities:
• Oversee rate design and ensure implementation accuracy
• Identify and reduce inefficiencies in operations
• Analyze processes and produce key operational reports
• Manage workload analysis for resource forecasting
• Develop training materials to support team effectiveness
Requirements:
• Bachelor’s degree in business management or IT
• At least 3 years of...