Synopsis of the role

The Bilingual Technical Support Specialist - L1 is responsible for the escalated support of all clients that are accessing via the Internet to access various Equifax products and services. Support includes troubleshooting, explanation of various access methods, fulfillment and activation. In this role, you will be interacting directly with these customers to both help them make better use of our service as well as gathering feedback and recommendations for our product team to further enhance our offering.

What You’ll Do

• Support our customers; our interaction with customers is primarily through email, chat and phone calls. You will be talking directly with customers.
• Champion the needs of our customers; our product and service offering is heavily driven by customer requests and suggestions. In this role, you will be in a position to distill customer feedback and push for additions and improvements...