Bilingual Technical Support Analyst (French/English)

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Role: Technical Bilingual (French/English) Support Analyst – Level 1/2

Type: Full-time

Location: Mississauga

Environment: Remote

You will be working in a second‑line technical support role responsible for providing first/second‑level technical support to internal users. In this role you will respond to service requests, triage technical issues, and provide technical guidance to internal business customers, escalating more complex issues as required. The incumbent must be very customer‑centric, organized, and able to work independently. The role will require scheduled after‑hours and weekend work on a recurring basis to implement changes and projects that cannot be completed during core business hours.

Roles and Responsibilities