Technical Support Representative – Argentina

We are looking for a Level 1 Support Representative to serve as the primary point of contact for our customers in Argentina.

Responsibilities

• Resolve customer inquiries across chat, email, and phone with a focus on first‑contact resolution.
• Diagnose software issues and conduct live screen‑share sessions to walk customers through solutions.
• Escalate to Tier 2 with clear root‑cause documentation when necessary.
• Build and maintain self‑service resources—knowledge‑base articles, saved replies, troubleshooting guides—to reduce repeat inbound volume.
• Surface recurring issues and product feedback for the Product team to become roadmap inputs.
• Follow up on open tickets when new releases address outstanding customer needs.
• Partner with Sales when the conversation turns to pricing or solution consulting.

Qualifications

• 2+ years of full...