**Job Description**

The Bilingual Sr. HR Manager is responsible for leading a team of HR professionals within a service center/shared services environment, with a strong emphasis on bilingual service delivery. This role oversees all aspects of service delivery, providing guidance, mentorship, and direction to ensure consistent, high-quality support for a diverse, multilingual workforce.
Reporting directly to the Director, this position partners closely with leadership to ensure work is executed in alignment with operational standards and within established service level agreements (SLAs), while supporting effective communication across both English- and Spanish-speaking employee populations.

**Job Responsibilities**

? Manage a team of 8-10 HR professionals; ensuring transactions are completed, timely and accurate
? Perform workload management through ticket prioritization and reassignment
? Assess calls and performs quality assurance checks ...