Description
Summary:

The role includes providing support to English and Spanish calling queues through answering and transferring calls, assisting callers and providing information. The support staff would also provide child care referrals to families. Support staff would assist with provider update calls, updating provider profiles and data entry (English and Spanish).
DUTIES

+ Assist with R& R English and Spanish Calling Queues (assisting callers, transferring calls)

+ Provide child care referrals to families

+ Provide child development and community resources to callers

+ Update computerized provider records

+ Assist with provider updates (data entry, provider profiles)

+ Assist with department special projects and events (mass mailings, trainings/workshops)

Requirements
EXPERIENCE/EDUCATION/COMPETENCIES

+ Bilingual English and Spanish

+ Customer service skills and/or phone experi...