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Bilingual Service Desk Analyst- #26-06975
US Tech Solutions
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ottawa, Canada
Location
ottawa
Posted
June 09, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Contract Duration
36 months
Job Description
- Prepare and deploy Windows 11 laptops using Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profiles.
- Unbox, assemble, and set up laptops, docks, and peripherals at user workstations or staging areas.
- Safely back up and transfer user data, profiles, and settings from legacy devices to new laptops using approved tools and processes.
- Record and update asset information in inventory systems, including device assignment, status, and lifecycle tracking.
- Provide onsite or remote support during deployment to clients, including user orientation, login assistance, and basic troubleshooting.
- Retire legacy devices by performing secure data wipes, updating asset records, and preparing hardware for disposal or redeployment.
- Verify devices meet security, patching, and compliance requirements (e.g., encryption, poli...