Our Client, a Property and Casualty Insurance company, is looking for a Bilingual Producer Service Representative for their Chicago, IL location.

 

Responsibilities:

• The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities.


• The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures.


• As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.


• Demonstrate consistent good quality and performance results.


• Provide consistent service that is customer focused and professional.


• Supporting Field Sales agents with insurance product information