Step into a rewarding role as a Bilingual Member Experience Specialist. Deliver outstanding service while gaining in-depth knowledge of pension administration within a dynamic hybrid work setting.
As a key contact for member inquiries, you'll showcase excellent communication skills while addressing a variety of requests. You are expected to analyze situations and collaborate effectively with various teams to ensure members receive timely and accurate information. Additionally, this role involves a commitment to continuous improvement and member satisfaction.
Key Responsibilities:
• Facilitate member inquiries through calls and digital channels
• Address escalated issues with sound judgement
• Identify solutions through data analysis
• Maintain high levels of productivity
• Work collaboratively with colleagues
Requirements:
• Minimum of 2 years in retirement or client services
• English and French bilingual skills required
• High-level communication capa...