Community Phone is a fast‑paced, forward‑thinking, and innovative Telecommunications Company based in the United States. We serve residential and small mid‑size businesses and have gained nationwide reach, accelerating the company's growth.

Help-Desk Specialist & Customer Support

Spanish/English

Key Responsibilities

• Diagnose and resolve hardware and software issues.
• Assist all users with any issues they are experiencing.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Diagnose and resolve hardware incidents for clients.
• Document customer interactions using our ticketing system (Zendesk) to assist all users in the quick resolution of their incidents and service requests.
• Perform these and any additional duties with a ve...