Helpdesk Analyst

We are seeking a driven and motivated Bilingual Helpdesk Support Specialist. This person will be passionate about customer service and comfortable helping end users troubleshoot level 1/2 issues in both the French and English language.

Job Description:

• Provide high-quality helpdesk and deskside support to end-users, addressing IT issues promptly and effectively in both French and English.
• Diagnose and troubleshoot technical issues remotely and on-site, utilizing strong problem-solving skills.
• Configure and troubleshoot Office 365 applications, cabling, routing, WiFi, and other desktop support services.
• Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune.
• Strong experience with Jira, including ticket management, issue tracking and workflow customization
• Troubleshoot and support mobile devices such as iPhones, iPads, and ...