Description
NOW HIRING - Bilingual SPANISH healthcare agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences. with a strong understanding of our health plans and benefit offerings in order to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily.
• Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc.
• Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.
Top Skills Details

+ Experience in healthcare call centers or customer service (non-retail).

+ Strong multitasking and communication skills.

+ Comfort with discussing sensitive healthcare topics (e....