Description

for Quality Analyst
As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. 

Compensation & Benefits

Base Salary: €1,400 gross per month

Health: Private Health & Life Insurance plan

Transportation Allowance: €65 gross per month

Meal Allowance: €85 net per month

Roles and responsibilities:
Audit calls/interactions/transactions for aligned Teammates
Coach Teammates for performance improvement (campaign specific) 
Report performance for an aligned span on a daily/weekly/monthly basis
Provide inputs and basis audits for briefings and training which need identification 

Partner with Team Leaders (TLs) in leading team meetings for metr...