Bilingual (English/Spanish) Personal Injury Intake Case Manager (Virtual Assistant)

Full-time

The Intake Case Manager plays a critical role in managing pre‑litigation personal injury cases from intake through treatment progression and case readiness. This position serves as a primary point of contact for clients while ensuring timely communication, proper case development, accurate documentation, and progression of cases toward resolution or transition to the appropriate department.

The role requires excellent organizational skills, urgency, attention to detail, and the ability to multitask within a fast‑paced, high‑volume environment. The ideal candidate is client‑focused, highly accountable, comfortable handling sensitive situations, and capable of balancing communication, administrative responsibilities, and case progression simultaneously.

Key Responsibilities

• Serve as the primary point of contact for clients throughout the in...