**Bilingual Customer Service Representative**

**Location:** Pasadena, CA (In-Office) Monday-Friday 8am-5pm

**Pay Rate:** $20.00 per hour

**Commitment:** 6-month assignment

**Job Summary**

We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.

**Key Responsibilities**


+ Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
+ Assist seniors and individuals with disabilities in locating replacement homecare workers.
+ Provide guidance and support to recipients navigating county and state assistance progr...