Become a vital part of Ontario Medical Supply as a Bilingual Customer Service Representative in Ottawa. This role supports healthcare organizations by processing orders and inquiries through various communication channels.
Located at 1100 Algoma Road, this full-time, four-month contract position seeks individuals with customer service experience. You’ll process client orders, resolve inquiries, and enhance service quality, all while meeting KPI goals in a dynamic healthcare environment.
Key Responsibilities:
• Process orders via phone, email, or fax
• Resolve client concerns using various communication methods
• Identify opportunities to enhance client service
• Create and maintain customer records as needed
• Generate reporting for internal service analysis
Requirements:
• At least 1 year of customer service experience
• Proficient in Microsoft Office and ERP systems
• Completion of post-secondary education is an asset
• Strong bilingual communicati...