Position Overview

Permanent Bilingual Customer Service Representative in a federal contact center. You will provide support and service to providers and members, problem‑solve inquiries, and contribute to a positive team environment.

Responsibilities

• Respond to inquiries from providers and members via phone and email.
• Problem‑solve and ensure a high level of customer service.
• Maintain accurate records and navigate multiple software applications simultaneously.
• Handle both routine and challenging calls efficiently.

Qualifications & Requirements

• Fluent in English and French, both written and verbal.
• Minimum high‑school diploma or equivalent.
• At least 2 years of contact‑center experience preferred.
• Strong communication skills and a customer‑focused attitude.
• Technical aptitude for multitasking across software platforms.
• Ability to concentrate for prolonge...