As a Bilingual Customer Service Administrator, you’ll provide customer support, maintain relationships with internal and external customers, and process customer parts orders.
**Your role:**
+ The main responsibilities for this position are as a Contact Center Agent and Parts Order Desk Administrator during business hours. After-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles are also required.
+ Responding to inbound calls from healthcare professionals requiring remote technical support or onsite service for Philips Healthcare products. Receiving, analyzing, and documenting customer requests; tracking captured data to identify patterns for improved customer service.
+ Ordering parts for customers – regularly monitoring and processing orders and requests from the Parts Order Desk queue.
+ Scheduling and dispatching Field Service Engineers for onsite service support after-hours using ServiceMax.
+ Preparing and sendin...