Become a Bilingual Customer Service Representative for Miele, working a hybrid schedule in Vaughan. Deliver outstanding customer service in both English and French, ensuring a positive experience for all callers.
At Miele, we are looking for candidates with at least two years of customer service experience, preferably from a call center background. You will engage with customers to address their queries and upsell our premium products and services. Your role will require a strong professional demeanor and participation in ongoing training to boost your expertise.
Key Responsibilities:
• Respond to high volumes of inbound and outbound calls
• Adhere to communication guidelines while personalizing customer interactions
• Diagnose customer issues and research effective solutions
• Identify opportunities to upsell Miele products
• Keep detailed records of customer interactions in the database
Requirements:
• Minimum of two years' experience in customer service