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Bilingual Contact Center Rep IV, Life and Health

🏢
The Toronto-Dominion Bank (Canada)
📍 Laval, Canada
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Location Laval
📅
Posted March 23, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

:

KEY ACCOUNTABILITIES

CUSTOMER

  • Provide sound advice with every customer interaction, contributing to an exceptional customer experience
  • Provide courteous, efficient, and professional customer service to ensure inquiries, advice and/or issues are managed promptly and effectively under all conditions
  • Engage customers/partners in conversation to understand and by asking deeply curious and thoughtful questions to meet their current and future products/ advice and/or service needs by proactively providing them with information/advice/guidance
  • Offer advanced knowledge and/or advice/guidance as it relates to their respective business area
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowl...

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    📍 Location Details

    🌆
    City
    Laval
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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